Accepted Payment Methods

• Credit/Debit Card (All major cards accepted Visa/Mastercard/Delta/Maestro/Solo)
• PLEASE NOTE THAT YOUR PAYMENT WILL SHOW ON YOUR CREDIT/DEBIT STATEMENT AS SCI-FI STUDIO (This is our parent company and all our banking is under this name)
• Cheque (£ UK only made payable to 'A. Ledger')
• Postal Orders (£ UK only made payable to 'A. Ledger')
• PayPal
• Cash (Please note that we cannot be responsible for items lost in the post, we recommend you send any such payment via recorded delivery)

Online Orders

Ordering is simple and safe. Just browse our products, click on 'Add to Cart' when you see something you like and when you're done shopping just select 'Checkout' from the menu bar or from within your shopping cart.

After a few simple steps, (entering your email, delivery address and other optional details) you will be taken to payment section where you can choose to pay securely by Credit/Debit card, paypal, Cheque or select to phone your order in. Our on-line payment system for cards is protected by the latest 128 bit SSL technology (Look for the padlock symbol at the bottom of your browser window to confirm this - it will appear when you are entering your card details) so you can be sure that your payment details are in safe hands.

Phone & Mail Orders

Alternatively, if you prefer you can always phone your order through to us and pay over the phone by Debit/Credit card or any of the methods listed above.

Please call us to place your order on:  07812 575477

Payment (via credit/debit card) is never taken until we are ready to despatch your item. This also applies to back orders. The only time we will ever take payment before despatch is when a deposit is required (this only applies to very large back orders where stock has to be purchased for you in advance and we will confirm this with you before doing so).

Back Order Cancellation & Refunds

Important: You have 14 days to cancel any Back Order (items not in stock). If you cancel it after 14 days has elapsed any deposit already paid will NOT be refundable as stock will have been purchased and allocated for your order and is non-returnable. Please see the information at the bottom of this page for the terms of 'ordinary' order cancellations and refunds.

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Delivery Times

Our aim is to deliver all our orders to you as fast as possible, we aim to despatch your order within 48 hours (for 'in stock' items); this normally means delivery times of:

• 1-3 days (for all UK orders) *
• 5-7 days (for all of Europe)
• 10-14 days (for the USA and rest of the world)

* We also offer a NEXT DAY service for mainland UK customers at an additional cost. (Excludes Northern Ireland, Republic of Ireland and Scottish Highlands). 

 Next Day delivery orders are available:

 Monday to Friday -  PLEASE NOTE: ALL NEXT DAY orders MUST be received by 1.00pm in order to be despatched in time for the next day delivery. Orders placed after 1pm will be sent the following day on a Next Day service. Next Day orders placed on a Friday prior to 1pm will arrive Monday we do not have a Saturday Delivery Service.  Next Day orders placed over the weekend will be despatched Monday and arrive Tuesday the week following.

We cannot guarantee delivery on weekends or bank holidays.

If in doubt please email or call us to enquire about delivery options.

Delays

Sometimes delays are unavoidable - we will always try and let you know if there is a problem but we would ask you to please contact us if you have any concerns over your order. Items that are out of stock: please allow at least 28 days for delivery. Although we always strive to meet our delivery targets we would ask that special consideration be given during busy times, especially at Christmas - when both ourselves and all delivery agents will be struggling to meet demand across the country. We recommend that you order as early as possible to avoid potential delays.

Shipping Costs

We are pleased to offer FREE DELIVERY on all UK mainland orders on purchases over £20.00.  (Standard 2-3 Day Delivery Service)

Next Day and all International order shipping costs are charged depending on the total weight of the order and are calculated automatically when you select a shipping option in your order basket.

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If you have any problems whatsoever we want to hear from you, we are committed to your 100% satisfaction with our service!

General Returns

In the unlikely event you wish to return your purchase we will glady refund  the original item cost LESS 20% if you rec'd FREE Postage or LESS the origional postage paid (which ever is applicable), provided the item is returned to us within 7 days of purchase and is unopened (inner seal) and in the same condition it was received in. If your item is returned after the 7 days we reserve the right to offer a Credit Note unless a definate refund is requested, then an additional 20% restocking charge will be applied. 

If you wish to exchange your item and you were entitled to Free postage. then you will be charged an additional 20% of the replacement item cost to cover postage.  If postage charge was made, then 10% handeling costs plus the origional postal charge will be charged. Please note: The cost of the original shipping charge (if paid) and your costs for returning an item will not be refunded by us. We reserve the right to offer an exchange or credit note as an alternative.

Damaged or Faulty Returns

In the event that your item arrives damaged or is faulty please contact us by phone or email to arrange a return. Once the item has been received back and confirmed to be damaged/faulty we will issue a 100% refund or replacement depending on what you decide. Please note: All damaged/Faulty goods must be reported to us within 7 days to be eligible for a refund, if returning damaged items, please send via 2nd class Standard Mail.

Non-Delivery

Please note that in the case of non-delivery (i.e. we tried to deliver your order but could not, or you failed to collect it from a local depot after an attempted delivery) and the item is returned to us then you will be charged for a re-delivery at additional cost if you choose to have the item sent back out to you. If you wish to cancel the order following a non-delivery then you will be refunded the cost of the goods minus a 20% administration fee.

Please also see our 'terms and conditions' and 'contact' sections for more information.
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